Managing hard workers who avoid mistakes is stressful enough, but things get much worse when one has to deal with a person who frequently creates problems.
A recent article on Forbes' website offered advice regarding how best to tell someone about their mistakes.
One of the frequent problems that people face, according to the article, is trying to sugarcoat a problem.
"Never try to simultaneously be a good cop and a bad cop," James G. Ellis, the dean of the USC Marshall School of Business, told the news source. "You need to deliver your view without beating around the bush. Say what the problem is, and if you must amplify your message, say where your data came from."
Another mistake managers make when trying to deliver an unpleasant message to an employee is qualifying their remarks with phrases like "no offense."
Telling someone that they did something poorly is never easy but it is best to go into such a situation relaxed and at peace. Breathing exercises can help people attain this state of calm prior to going into such an interaction.
